1. Introduction
Welcome to Fouda Platform, operated by us.
We provide online and in-person training courses, educational programs, workshops, and related learning services to participants worldwide.
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our Website, register for a course, purchase a training program, attend an in-person session, or otherwise interact with our services.
By using our Website, you acknowledge that you have read this Privacy Policy. Where applicable law requires consent for specific data processing activities, we will request that consent separately.
2. Scope of This Privacy Policy
This Privacy Policy applies to personal information collected through:
- Our Website and online learning platforms.
- Online course registrations and purchases.
- In-person courses, workshops, seminars, and training events.
- Customer support and communications.
- Email newsletters and marketing activities.
- Other services that link to or reference this Privacy Policy.
This Policy applies to users, students, trainees, instructors, and other individuals who interact with our services, as applicable.
3. Personal Information We Collect
We may collect the following categories of personal information, depending on how you use our services.
3.1 Information You Provide
This may include:
- Full name.
- Email address.
- Telephone number.
- Country of residence and, where necessary, billing address.
- Account username and authentication information.
- Course registration and enrollment details.
- Payment and transaction information.
- Messages, inquiries, feedback, and reviews.
- Information provided when requesting a certificate or customer support.
3.2 Educational Information
When you participate in our training programs, we may collect:
- Courses purchased or attended.
- Course progress and completion status.
- Attendance records.
- Assignments, assessments, and examination results.
- Certificates issued and related verification information.
- Feedback and course evaluations.
3.3 Technical and Usage Information
When you visit our Website, we may automatically collect certain technical information, including:
- IP address.
- Browser type and version.
- Device type and operating system.
- Website pages visited.
- Date, time, and duration of visits.
- Referral information.
- Cookie identifiers and similar technical data.
3.4 Information Collected During In-Person Training
For classroom-based courses and training events, we may collect information reasonably necessary to organize and administer your participation, including registration details, attendance records, venue-related communications, and training completion information.
Where necessary and lawful, we may also process limited accessibility information to arrange appropriate participation support.
3.5 Information from Third Parties
We may receive information from payment providers, learning management platforms, event registration services, and other service providers when necessary to deliver our services.
Where permitted by law, we may also receive information from organizations that sponsor or arrange training on behalf of participants.
4. How We Use Personal Information
We may use personal information for the following purposes:
- Creating and managing user accounts.
- Registering participants for online and in-person courses.
- Processing purchases, payments, refunds, and related transactions.
- Providing access to training materials and learning platforms.
- Managing attendance, assignments, assessments, and certificates.
- Communicating course schedules, venue details, and important updates.
- Responding to inquiries and providing technical support.
- Improving our Website, educational content, and services.
- Maintaining security and preventing fraud or unauthorized activity.
- Sending marketing communications where permitted by law.
- Complying with legal obligations and resolving disputes.
- Establishing, exercising, or defending legal claims where necessary.
We will process personal information only where we have an appropriate legal basis under applicable law.
5. Legal Bases for Processing
Depending on the applicable law and the circumstances, we may rely on one or more of the following legal bases:
Contractual necessity: To register you for courses, provide training services, process transactions, and fulfill our contractual obligations.
Consent: Where you have given consent for a specific purpose, such as certain marketing activities, optional cookies, or promotional recordings.
Legitimate interests: To secure our Website, improve our services, manage our business, and prevent fraud, provided that these interests do not override your applicable rights.
Legal obligations: To comply with tax, accounting, regulatory, and other applicable legal requirements.
Legal claims and other permitted grounds: Where processing is necessary for legal proceedings or otherwise permitted by applicable law.
Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
6. Payments and Financial Information
We may use third-party payment processors to facilitate course purchases, subscriptions, and other transactions.
Your payment information may be collected and processed directly by the relevant payment provider in accordance with its own privacy policy and security practices.
We do not intend to store complete payment card details on our own servers unless expressly disclosed and implemented in accordance with applicable legal and security requirements.
We may retain transaction references, payment status, invoices, and other records necessary for accounting, customer support, refunds, and legal compliance.
7. Cookies and Similar Technologies
Our Website may use cookies, pixels, and similar technologies to:
- Maintain essential Website functionality.
- Remember user preferences.
- Support account authentication.
- Understand Website traffic and usage.
- Improve performance and user experience.
- Measure marketing effectiveness where permitted.
Where required by law, we will obtain your consent before using non-essential cookies or similar technologies.
You may manage your preferences through our cookie settings, where available, or through your browser settings. Disabling certain cookies may affect some Website features.
8. Sharing Personal Information
We do not sell personal information in exchange for money.
We may disclose personal information to the following categories of recipients when necessary and lawful:
- Payment processing providers.
- Website hosting and cloud storage providers.
- Learning management and video conferencing platforms.
- Email, communication, and customer support providers.
- Analytics and cybersecurity service providers.
- Instructors or training partners, where necessary to deliver a course.
- Corporate clients or sponsoring organizations, where authorized or otherwise lawful.
- Professional advisers, auditors, insurers, and legal representatives.
- Government authorities, regulators, or law enforcement agencies where legally required.
We require service providers to handle personal information appropriately and, where required, to enter into agreements containing suitable data protection obligations.
We may also disclose information in connection with a merger, acquisition, restructuring, or transfer of business assets, subject to applicable legal requirements.
9. International Data Transfers
Because our services are intended for participants worldwide, your personal information may be transferred to, accessed from, or stored in countries other than your country of residence.
Data protection laws differ between countries. Where applicable law requires safeguards for international transfers, we will implement appropriate measures, which may include adequacy decisions, approved contractual clauses, or other legally recognized transfer mechanisms.
You may contact us using the details in this Policy to request further information about applicable international transfer safeguards, subject to legal restrictions.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including providing our services, maintaining training records, fulfilling contractual obligations, complying with applicable laws, and resolving disputes.
Retention periods may vary according to the type of information and the relevant legal requirements.
When personal information is no longer necessary, we will take reasonable steps to delete it, anonymize it, or securely dispose of it, subject to applicable law and legitimate record-retention requirements.
11. Data Security
We implement reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, or destruction.
These measures may include access controls, secure connections, appropriate staff access restrictions, and the use of reputable service providers.
However, no method of transmission or electronic storage is completely secure. We therefore cannot guarantee absolute security.
If a personal data breach occurs, we will take appropriate steps in accordance with applicable law, including providing notifications where legally required.
12. Your Privacy Rights
Depending on your country of residence and the laws applicable to our processing activities, you may have the right to:
- Request access to your personal information.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information.
- Request restriction of certain processing activities.
- Object to certain types of processing.
- Request data portability where applicable.
- Withdraw consent where processing is based on consent.
- Opt out of certain marketing communications.
- Exercise applicable rights relating to automated decision-making.
- Lodge a complaint with a relevant data protection authority.
These rights are subject to applicable legal conditions and exceptions.
To submit a request, contact us using the details provided in Section 22. We may request reasonable information to verify your identity and protect your account.
We will respond within the period required by applicable law.
13. European Economic Area, United Kingdom, and Similar Data Protection Regimes
Where the General Data Protection Regulation (GDPR), the UK GDPR, or similar data protection laws apply, we will comply with the requirements applicable to our processing activities.
Depending on the circumstances, this may include providing additional information about our legal bases, international transfers, retention periods, and privacy rights.
Where legally required, we will identify our data protection representative or appoint a data protection officer and publish the relevant contact details.
Individuals may also have the right to complain to their competent data protection authority.
14. United States Privacy Rights
Certain US state privacy laws may provide eligible residents with additional rights regarding their personal information.
Depending on the law applicable to your situation, these rights may include the right to know, access, correct, or delete personal information, obtain a portable copy, or opt out of certain targeted advertising, sales, or profiling activities.
We will honor applicable rights and provide any additional notices required by the relevant state laws.
If our Website uses advertising or analytics technologies that are subject to an applicable opt-out requirement, we will provide the legally required mechanism.
15. Marketing Communications
We may send service-related messages concerning account activity, course registration, payments, schedule changes, certificates, and other essential information.
Where permitted by law, we may also send promotional messages about new courses, training programs, offers, and educational opportunities.
You may unsubscribe from promotional emails using the unsubscribe link in the message or by contacting us.
Unsubscribing from marketing communications will not prevent us from sending essential service-related messages.
16. Photography, Audio, and Video Recordings
Some in-person training sessions, workshops, and online classes may involve photography, audio recordings, or video recordings for educational, documentation, security, or promotional purposes.
We will provide appropriate notice and obtain consent where required by applicable law, particularly when recordings are used for promotional purposes.
We will explain the relevant purpose and, where required, provide a reasonable way to decline participation in optional recordings.
We will not use recordings for unrelated purposes in a manner inconsistent with applicable law or the information provided at the time of collection.
17. Third-Party Websites and Services
Our Website may contain links to third-party websites, applications, educational platforms, or payment services.
Those third parties may operate under separate privacy policies and terms. We are not responsible for their independent privacy practices.
We encourage you to review the applicable privacy notices before providing information directly to third-party services.
18. Children's Privacy
Our services are not intended to collect personal information from children in violation of applicable law.
Where a course is intended for children or minors, we will implement any additional notices, consent procedures, and safeguards required by applicable law.
If you believe that a child has provided personal information in circumstances that violate applicable law, please contact us so that we can review the matter and take appropriate action.
19. Automated Decision-Making
We do not intend to make decisions producing legal or similarly significant effects on individuals solely through automated processing unless permitted by applicable law and subject to any required safeguards.
If we introduce such processing, we will provide additional information and any rights or safeguards required by applicable law.
20. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technologies, or legal requirements.
The updated version will be published on this page with a revised "Last Updated" date.
Where required by law, we will provide additional notice or obtain consent before implementing relevant changes.
21. Governing Law
This Privacy Policy is intended to be interpreted consistently with the data protection laws applicable to our activities and the individuals whose information we process.
Nothing in this Policy is intended to limit any mandatory privacy rights or protections that cannot lawfully be excluded under applicable law.
Any additional contractual provisions relating to governing law or dispute resolution will be set out in our applicable Terms and Conditions, where appropriate.
22. Contact Information
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Website Name: Fouda Platform
Contact Email: admin@foudaplatform.com
Website URL: www.foudaplatform.com