1. Overview
This Refund and Cancellation Policy explains the conditions for requesting refunds, cancelling registrations, rescheduling training sessions, and transferring course bookings purchased from Fouda Platform, operated by us.
This Policy applies to online courses, live virtual training, recorded courses, and in-person training programs, subject to the terms disclosed for each course.
Nothing in this Policy limits any non-waivable consumer rights under applicable law.
2. How to Request a Cancellation or Refund
To submit a request, contact us at [Refund Email Address] and include:
- Your full name.
- Your order or registration number.
- The course name.
- The purchase date.
- The reason for your request, where relevant.
We may request reasonable information to verify the purchase.
We will review requests and respond within a reasonable period and within any deadline required by applicable law.
3. Recorded Online Courses and Digital Materials
For recorded courses and downloadable educational materials, refund eligibility may depend on whether access has been provided or digital content delivery has begun, the terms disclosed before purchase, and applicable consumer protection laws.
Where permitted by law, digital content may be excluded from a cancellation right after delivery begins only when the legal requirements for that exclusion have been satisfied, including any required express consent and acknowledgment.
Technical problems, duplicate charges, unauthorized transactions, or material failures to provide the purchased content will be reviewed separately.
4. Live Online Courses
For live online courses, cancellation and refund eligibility may depend on the scheduled start date, whether training has begun, the portion of the service already provided, and the terms disclosed at purchase.
If you cannot attend, contact us as early as possible to request a transfer or alternative arrangement.
Any statutory cancellation or withdrawal rights remain unaffected.
5. In-Person Courses and Workshops
For in-person training, please submit cancellation requests in writing before the scheduled course begins.
The course-specific booking terms may specify a cancellation deadline, transfer option, or refund schedule, provided that these terms comply with applicable law.
If you do not attend a session without notifying us ("no-show"), refund eligibility will depend on the applicable booking terms and legal requirements.
If you are unable to attend because of exceptional circumstances, you may contact us to discuss available options.
6. Course Cancellation by Us
If we cancel a course and do not offer a suitable alternative that you accept, we will provide a refund or other remedy as required by applicable law and the terms of your purchase.
If we postpone a course or make a material change to its delivery, we will communicate the available options, which may include rescheduling, transferring your booking, or receiving a refund where applicable.
7. Rescheduling and Course Transfers
Where available, you may request to transfer your registration to another session or course.
Transfers are subject to availability, course-specific conditions, and any applicable price difference.
We will inform you of any transfer fee before confirming the change. No fee will be charged where prohibited by applicable law.
8. Duplicate or Incorrect Payments
If you believe you have been charged twice or charged an incorrect amount, contact [Billing Email Address] with the relevant transaction details.
We will investigate verified duplicate or incorrect charges and arrange appropriate corrections or refunds as required.
9. Refund Processing
Approved refunds will generally be returned through the original payment method where practicable.
Processing times may vary depending on your payment provider, bank, and country.
Any legally required refund deadline takes precedence over a general processing estimate in this Policy.
10. Statutory Consumer Rights
Depending on your country of residence and the nature of your purchase, you may have mandatory cancellation, withdrawal, refund, or digital-content rights.
For example, certain consumers in the European Union may have a withdrawal period for online service contracts, while exceptions and special conditions can apply to digital content once delivery begins and the required legal conditions are met.
We will apply the rules relevant to your transaction and will not rely on this Policy to remove rights that the law protects.
11. Contact Us
Refund Requests: accounts@foudaplatform.com
Billing Questions: accounts@foudaplatform.com
Website: www.foudaplatform.com
Company: Fouda Platform